Cancellation Policy

• A subscriber can place a cancellation request for a particular service within 7-10 days of the service agreement through the prescribed cancellation process.
• No cancellation is possible for services offered with promotional discounts, special festival offers, same-day delivery or limited-period service packages.
• Cancellation is not considered valid for services already started, completed, delivered, activated, or moved into execution after client confirmation.
• In case of violation of terms, misuse of service, non-cooperation, or unresolved dependency from the client side, Maitrix Infotech reserves the right to review or decline cancellation requests.

Refund Policy

• All project payments are milestone based. Before starting a milestone, the scope, expected output and payment terms are mutually discussed. Once a milestone is completed, approved, delivered, shared for review, or substantially executed, the payment received for that milestone will be treated as earned service fees and will be non-refundable.
• Administrative charges, third-party costs, domain, hosting, plugin, API, paid tool, advertising spend, payment gateway charges, or external service expenses are non-refundable.
• No refund is applicable after work output such as designs, development files, source code, credentials, reports, campaign setup, technical configuration, documentation, consultation, or any other service deliverable has been shared, deployed, activated, or made available to the client.
• No refund will be entertained if services are cancelled due to violation of the Terms and Conditions.
• Same-day delivery, emergency support, maintenance, consulting, campaign setup and already consumed service hours are not refundable.
• If a client delays feedback, content, approval, access, payment or any required dependency after a milestone has started, the completed effort and reserved team time for that milestone will remain billable and non-refundable.

How We Resolve Concerns

We value long-term relationships and always try to resolve genuine concerns professionally. Before any cancellation or refund discussion, Maitrix Infotech will review the committed scope, communication history, completed milestone, pending dependency and delivered work. Wherever applicable, we may offer correction, revision, support, documentation, training, replacement effort or agreed next-step delivery instead of refunding completed service work.

Important Note

We request every client to review this policy before confirming any project, milestone, subscription or service. Our objective is transparent communication, fair expectations and smooth delivery. This policy protects both the client and Maitrix Infotech by keeping project scope, milestone approval and payment responsibility clear from the beginning.